Our money-back guarantee
We want you to feel confident signing up. If we don't find you a suitable swap within your matching period, you're entitled to a full refund of the £24.99 service fee.
When you'll get a full refund
- We don't find you a match that meets the preferences you set, before your matching period ends.
- You cancel within 14 days of paying and we have not yet found you a match (your statutory cancellation right).
When the fee is non-refundable
- You've accepted a match and completed (or had the opportunity to complete) a swap.
- You provided inaccurate booking details that prevented a swap from being finalised.
- You changed or cancelled your DVSA test independently after matching began.
The DVSA fee
Our refund applies only to the EasyTestSwap service fee. The DVSA's own test fee is paid to them directly and is subject to the DVSA's own rules — we can't refund it.
How to request a refund
Contact our support team via the contact page with your account email. We aim to process eligible refunds within 5–10 working days, back to your original payment method.
Questions
Not sure whether you're eligible? Just ask — we're happy to talk it through before you sign up.